
Grand Mondial Casino NZ Review
Summary
Grand Mondial Casino is a popular online casino in New Zealand, and it is well-known for giving players a fancy, almost royal, experience. They have over 550 games to choose from, with a huge focus on slots. If you love those spinning reels, you are in for a big treat!
One of the things that makes Grand Mondial Casino to stand out is its welcome bonus. They offer a chance to win big with just a small deposit. It is a great way to test the waters and see if you like the casino.
People also seem to appreciate their loyalty program. The more you play, the more rewards you earn, like free spins and bonus money.
While some New Zealanders have mentioned that withdrawals can sometimes be a bit slow, Grand Mondial is generally considered a safe and fair place to play for Kiwis. They use top-notch security to protect your information, so you can relax and enjoy the games.
Overall, Grand Mondial Casino is a good choice for New Zealanders looking for a glamorous online casino experience with lots of slots and a rewarding loyalty program.
Pros
- Microgaming’s state-of-the-art software ensures high quality gaming
- Mobile gaming is supported
- offers over 500 online games, including slot machines, table games and video pokers
- Offers live dealer games
- Some of the biggest and best progressive jackpot games available in the industry, including Mega Moolah (and Major Millions).
- Has an attractive welcome offer that includes a 150-chances bonus to become an instant millionaire, as well as a 100% bonus on the second deposit up to EUR250
- The bonus wagering requirement is 30 times the bonus amount (from the third deposit). This is a relatively low requirement.
- Customer support is available 24/ 7 via email and live chat ; and response times are quick and adequate
Cons
- Only One Software Provider
- Grand Mondial Casino does not offer many bonuses apart from the welcome bonus
- The wagering requirements for the first and second deposits are relatively high, at 200 times the bonus amount.
- Does not support crypto currency transactions
- The withdrawal of funds is held for two working days prior to processing and payout.
Grand Mondial Casino NZ is an online casino that claims to utilize cutting-edge gaming software to deliver an exceptional interactive gaming experience online to New Zealanders. The critical question is whether this is merely promotional language or if Grand Mondial Casino truly offers a superior online casino gaming experience. Specifically, does Grand Mondial Casino provide a diverse range of high-quality online games for an enjoyable experience? Are there attractive bonuses available, making it a rewarding gaming destination? What about the banking options for deposits and withdrawals – are they convenient and secure? Do they offer player-friendly limits that enhance the overall gaming experience?
Furthermore, is Grand Mondial Casino NZ a legitimate platform, or is it potentially a fraudulent operation? In other words, can New Zealand players expect to win and receive their payouts promptly when they request withdrawals? This review aims to thoroughly assess Grand Mondial Casino to provide comprehensive information to help you address these and other related questions.
What is Grand Mondial Casino NZ?
Grand Mondial Casino NZ is a casino established by Technology Services Trading Ltd in 2005, stands out as one of the longest-running online casinos in the industry. Originally known as Grand Monaco Casino, a legal dispute led to its rebranding as Casino Mondial Casino. The casino became part of the Casino Rewards Group in early 2011. You can visit the website at www.grandmondial.eu, where it is accessible in English, French, and German. The service is open to individuals aged 18 and older, provided they are not residents of restricted countries.
Is Grand Mondial Casino NZ legit?
It’s crucial to remain cautious when using online platforms due to the prevalence of online fraud. Before engaging with any online platform, it is essential to ascertain its legitimacy. When it comes to Grand Mondial Casino, many people wonder whether it is indeed legitimate. The unequivocal answer to that question is “YES.”
One of the primary indicators of a legitimate online platform is its legality. Platforms that are backed by entirely legal entities are less likely to be fraudulent. Grand Mondial Casino meets this criterion as it is operated by the reputable Casino Rewards Group, which manages approximately 30 online casinos in the industry.
When assessing the credibility of an online platform, the duration of its existence is a crucial factor to consider. Typically, fraudulent platforms have a short lifespan as they are eventually discovered and closed down. Grand Mondial Casino excels in this aspect, having operated since 2005. It is reasonable to believe that an illegitimate online casino would not be able to sustain its operations for over a decade without being exposed.
In the world of online casinos, having a trustworthy gaming license is crucial for establishing credibility. Illegitimate casinos often lack endorsements from respected casino licensing authorities.
These regulatory bodies maintain strict operational standards and enforce penalties on non-compliant casinos. Grand Mondial Casino stands out in this regard, as it holds gaming licenses from reputable organizations like the Kahnawake Gaming Commission (KGC), UK Gambling Commission (UKGC), and the Malta Gaming Authority (MGA).
It’s important to highlight that the MGA and UKGC are widely recognized as the most esteemed casino regulators in the gaming industry. And the licenses gave Grand Mondial Casino the chance to operate legally in New Zealand.
Grand Mondial Casino meets an important criterion for a trustworthy online casino, which is fairness. Unlike scam sites that are designed to prevent players from winning, legitimate casinos like Grand Mondial offer Kiwis a genuine chance to win. Grand Mondial Casino holds a license from the UK Gambling Commission (UKGC), which requires its license holders to enlist a UKGC-accredited Alternative Dispute Resolution Service.
Grand Mondial Casino has chosen eCOGRA (eCommerce Online Gaming Regulation and Assurance) for this role. eCOGRA specializes in certifying online gaming software and systems, and the presence of their seal on Grand Mondial Casino’s website guarantees the fairness and safety of the online casino.
Additionally, Grand Mondial Casino is a member of the Interactive Gaming Council and operates under its code of conduct, ensuring that New Zealand players can expect fair and honest gaming experiences.
It’s important to consider whether an online casino is “fit for purpose” as a key indicator of its legitimacy. A legitimate online casino should not only provide a fair gaming experience that allows players to win, but also reliably issue payouts when players withdraw their winnings.
Grand Mondial Casino meets this criteria, as evidenced by its “Winners List” available on the website, which showcases the amount won and the game played by every winner over the past 10 years.
Additionally, independent online platforms also feature winners of Grand Mondial Casino, often accompanied by payment proofs. While there may be some complaints about non-payments, these are significantly outweighed by numerous positive reviews regarding payouts. Overall, there is ample evidence to support the assertion that Grand Mondial Casino consistently honors its payouts.
Notably, Grand Mondial Casino is owned and operated by a fully legitimate company that is recognized as a prominent figure in the industry. The casino holds reputable gaming licenses and has been certified as fair by the internationally accredited eCOGRA.
With a long-standing track record of providing gaming entertainment to New Zealanders and consistently honoring winning bets, there is unequivocal evidence that it operates as a legitimate online casino.
Is Grand Mondial Casino safe?
When using an online casino, it’s important to consider more than just legitimacy. While a legitimate online casino won’t cheat you, safety is equally crucial. Without proper safety measures, your sensitive information could be compromised, making you vulnerable to online scammers. This sensitive information includes personal details and credit card information. Therefore, the ideal online casino should not only be legitimate but also safe.
Grand Mondial Casino prioritizes safety by employing 128-bit encryption to safeguard all user details. This level of encryption is comparable to what banks use, ensuring that Grand Mondial Casino is a secure platform for online gaming.
Gaming Review
Mobile Compatibility
The primary goal of online casinos is to offer convenient access to casino gaming. They aim to bring the thrill of brick-and-mortar casinos directly to you, regardless of your location. Since mobile devices provide the means to access the internet anytime and anywhere, it’s essential for an online casino to be compatible with these devices.
For a long time, Grand Mondial lagged behind in this aspect. However, they have recently introduced the Grand Mondial Casino Mobile. This means that you can now enjoy the grand casino experience not only on your desktop but also on the go using your mobile devices. Whether you find yourself waiting in line or need to pass the time during your commute, you can simply take out your smartphone and start playing at Grand Mondial Casino for an immersive casino experience.
Software Version
You have the option to play casino games either by downloading the software to your device or by accessing them directly online using web browsers with no need for downloads. Grand Mondial Casino provides both versions, allowing you to quickly and easily download the software or play the Instant Play version with a Flash-enabled browser.
Software Provider
Online casinos aim to replicate the experience of traditional brick and mortar casinos, relying heavily on high-quality software to achieve this goal. The success of an online casino is therefore closely tied to the software it uses to create an engaging and immersive gaming experience.
Grand Mondial Casino stands out in this regard, as it is powered by Microgaming, one of the most prominent and reputable online casino software providers in the industry. With a history dating back to the early days of the internet, Microgaming is credited with launching the first online casino and has continuously raised the bar for online gaming standards. Their games are known for their exceptional graphics, captivating sound effects, and overall top-notch quality.
While Microgaming is certainly an industry leader, relying solely on one software provider may limit the variety and excitement of the gaming experience. Different software providers offer unique features and gameplay styles, which can enhance the overall gaming experience. By incorporating games from multiple providers, an online casino can offer a diverse range of experiences to its players.
Games Selection
Grand Mondial Casino NZ is dedicated to providing an entertaining and diverse gaming experience New Zealanders. With over 500 high-quality online casino games, including slots, table games, scratch cards, and live dealer games, New Zealanders are guaranteed endless excitement. Additionally, the casino regularly adds new games, ensuring that every visit offers the opportunity to discover a new favorite. This commitment to variety and entertainment makes Grand Mondial Casino a top choice for online gaming enthusiasts.
Slots
Slot games are a vital component of any casino, offering straightforward gameplay and the added excitement of flashing lights, immersive sounds, and the opportunity to win substantial jackpots. An ideal online casino will offer a wide variety of slot titles to cater to different preferences.
Grand Mondial Casino excels in this aspect, boasting a diverse selection of slot titles ranging from traditional 3-reel classic slots to modern 5-reel video slots. Notably, the casino features some of the most renowned slot titles in the industry, including popular games like Thunderstruck II, Avalon II, and Immortal Romance. Additionally, Grand Mondial Casino offers titles inspired by blockbuster hits, such as Hitman and Tomb Raider, adding an extra layer of excitement for players.
Table Games
Grand Mondial Casino offers an extensive selection of classic table games that are essential to the casino experience. Kiwis can enjoy various Blackjack games, such as Classic Blackjack Gold, Vegas Strip Blackjack, and Gold Series Atlantic City Blackjack, each offering unique thrills and challenges. The casino also provides an array of Roulette games, including American Roulette, French Roulette, and European Roulette, catering to different preferences and betting styles. Additionally, Baccarat, Craps, and other exciting dice games are also available for enthusiasts seeking diverse gaming options.
Video Pokers
Video poker is an exciting blend of luck and strategy, combining the elements of video slots and card games. Grand Mondial Casino is known for offering a wide selection of the latest video poker games available online. The casino features popular titles like Jacks or Better, Aces and Faces, and Deuces Wild, as well as engaging variations such as bonus, double, or triple poker. Whether you’re a fan of luck-based games or strategic card play, video poker offers a unique and enjoyable gaming experience.
Progressive Jackpots
Grand Mondial Casino is renowned for offering an extensive selection of progressive jackpot games, which are a major attraction for casino enthusiasts. These games present players with the thrilling opportunity to win substantial sums of money, often reaching staggering 6, 7, and 8 figure amounts.
Powered by Microgaming, a leader in the development of progressive jackpot games, Grand Mondial Casino boasts some of the most sought-after titles in the industry, including Major Millions, Tunzamunni, Treasure Nile, and Cash Splash. Notably, the casino is home to Mega Moolah, a game famously known as the “millionaire maker” due to its jackpot resetting to one million after each win, guaranteeing a 7-figure payout.
Given the abundance of progressive jackpot offerings, it’s no surprise that new players from New Zealand at Grand Mondial Casino are welcomed with an enticing offer of 150 chances to become an instant millionaire.
Live Dealer Games
Online casino games strive to replicate the immersive experience of being in a physical casino, with modern games featuring realistic graphics and authentic sound effects. However, Live Dealer games take this experience to the next level by providing a more authentic feel of being in a brick and mortar casino. These games are hosted by real individuals in physical casinos, with the action streamed directly to your devices using advanced technology.
For those seeking the ultimate gaming experience, many modern casinos now offer Live Dealer games. Fortunately, Grand Mondial Casino is among the casinos committed to providing these games. These live versions primarily feature popular table games such as Live Blackjack and Live Roulette.
Bonuses
When evaluating online casinos, it’s important to consider the bonuses they offer. It’s a well-known fact that the odds are always in favor of the house in casinos. This means that when you gamble, you’re more likely to lose than to win. However, this is simply how casinos operate in order to stay profitable, rather than being a scam. Despite this, players naturally expect some form of reward from casinos. This is where bonuses come into play. Therefore, the ideal online casino is one that regularly provides promotions and bonuses to its players.
Grand Mondial Casino, much like other reputable online casinos, has a variety of bonuses available to its players. These range from welcome bonuses designed to attract new players, to match bonuses and loyalty programs intended to keep existing players engaged and rewarded.
Welcome Bonus
The purpose of casino welcome bonuses is to entice players to choose a specific casino over its competitors. Therefore, it’s important to look for an online casino with an exceptionally appealing welcome bonus offer.
Grand Mondial Casino promotes its welcome bonus with the enticing claim of wanting to make you its next instant millionaire. To achieve this, the casino offers 150 thrilling opportunities to win the jackpot. This welcome bonus stands out from others in the industry, which typically involve doubling a player’s first deposit or matching initial deposits up to a set amount.
Grand Mondial Casino, on the other hand, provides new players with 150 chances to become instant millionaires, all with a remarkably low minimum deposit requirement of just NZ$10. Upon making the first deposit, new players receive a NZ$37.50 bonus in their casino account, which equates to 150 spins on the progressive jackpot slot games, with each spin valued at NZ$0.25. This offer presents an exciting opportunity for Kiwis to potentially achieve instant millionaire status with a minimal initial investment.
It’s entirely possible to use all 150 sign-up spins without hitting the jackpot at Grand Mondial Casino. In addition to the sign-up spins, the casino offers a standard match bonus that doubles your second deposit up to NZ$250. Therefore, the total value of the welcome bonus is as follows:
– First deposit bonus: 150 chances to become an instant millionaire
– Second deposit bonus: 100% match bonus up to €250″
Other Promotions
Online casinos strive to provide incentives for both new and existing players. In addition to welcoming new players with bonuses, online casinos also offer various bonuses to reward existing players. These bonuses come in different forms, including match bonuses, no-deposit bonuses, and cashbacks. Match bonuses are given to players who reload their accounts, providing them with a percentage of their deposit as a cash bonus.
No-deposit bonuses allow players to receive cash bonuses by simply applying bonus codes to their accounts without the need to make any deposit. Cashbacks, on the other hand, entitle players to receive a percentage of their losses back. These bonuses aim to enhance the overall gaming experience and keep players engaged and satisfied.
In our assessment of Grand Mondial Casino NZ, we did not come across any of these promotions. Additionally, New Zealanders have expressed their disappointment with the lack of bonus offers on the platform. Beyond the appealing welcome bonus, the only other promotion highlighted by Grand Mondial Casino is its loyalty program. This program consists of 6 tiers and is designed to reward Kiwis for their continued patronage.
Upon joining, players start at the lowest tier and can progress through the levels by actively participating in casino games and accruing points. For every NZ$10 wagered, players earn 1 point. Advancing to higher tiers unlocks a range of benefits, including larger bonuses, priority customer support, birthday gifts, and more.
Bonus Conditions
When evaluating bonuses, it’s crucial to consider not just the bonus amount, but also the associated terms and conditions. For instance, receiving a car as a bonus may not be valuable if the conditions prohibit you from driving it or transferring ownership. Some online casinos may offer substantial bonuses with impractical conditions, rendering the bonuses essentially useless.
Therefore, it’s essential to choose a reputable online casino with favorable bonus terms. Bonus terms typically encompass requirements such as bonus wagering (playthrough), game contribution to playthrough, and betting limits during bonus rollovers.
Bonus Wagering Requirement
Cash bonuses come with certain restrictions. When you receive a cash bonus, you can’t withdraw it right away. Additionally, if you use the cash bonus to place bets and win, you won’t be able to withdraw the bonus or the winnings until you have fulfilled specific wagering requirements. These requirements dictate that you must wager a certain amount after redeeming the bonus before you are eligible to make any withdrawals. This amount is known as the “bonus wagering requirement.” Only after meeting this requirement can you withdraw any bonuses and the winnings derived from them.
It is common for players to carefully review bonus conditions, with a focus on the Bonus Wagering Requirement, which they prefer to be minimal. A lower requirement enables them to clear bonuses more quickly and make withdrawals.
Grand Mondial Casino outlines in its Terms and Conditions that the first and second deposit bonuses are subject to a 200 times play-through before the bonus balance can be converted to cash. Subsequent bonus amounts are subject to a 30 times play-through before they can be cashed in.
For instance, if a player aims to maximize the second deposit bonus by depositing NZ$250, they would need to wager NZ$50,000 to clear the NZ$250 100% match up bonus. This requirement seems excessively high, especially when compared to the bonus amount. Given that the welcome bonus at Grand Mondial Casino comprises the first and second deposits, it appears that the welcome bonus does not have a favorable play-through requirement.
Grand Mondial Casino has taken a customer-friendly approach by reducing the bonus wagering requirement for subsequent deposit bonuses to just 30 times the bonus amount. For instance, if you redeem a NZ$250 bonus from your third deposit, you would only need to wager NZ$7,500 to fulfill the requirements for withdrawal.
This is a particularly enticing offer, especially when compared to the industry standard bonus wagering requirement, which typically stands at 40 times the bonus amount (or 20 times the combined amount of the bonus and deposit).
This means that Grand Mondial Casino provides players with improved odds of meeting the requirements for bonuses obtained from the third deposit onwards.
Games’ Contribution to Play-through
Different games contribute varying percentages to the play-through when rolling over a bonus. Playing a game that contributes little or nothing to the play-through means it will take more wagering and a longer time to clear the bonus. Therefore, it is beneficial to have your favorite games contribute a relatively large percentage to the play-through.
At Grand Mondial Casino, the contributing percentages of the games are as follows:
– 100% contribution: Slots and Parlour games
– 50% contribution: Table Poker, Casino War, Sic Bo
– 10% contribution: All Blackjack (except Classic Blackjack), Craps, and Baccarat
– 2% contribution: All Video Pokers (except All Aces Video Poker), Caribbean Draw Poker, Texas Hold ‘em Bonus Poker Gold, Triple Action Hold ‘em Bonus Poker Gold, Classic Blackjack, and All Roulettes
– 0% contribution: All Aces Video Poker
When participating in Live Casino games, the contribution percentages for wagering requirements are as follows:
– 100% – applies to Deal or No Deal Live and Lightning Dice
– 10% – applies to Live Baccarat, Top-Card, and all Live Blackjack
– 2% – applies to Super Sic Bo, Live Auto Roulette, Live French and American Roulette, Live Caribbean Stud Poker, Live Casino Hold ‘em, Live Three Card Poker, Live Dream Catcher Wheel, 2 Hand Casino Hold ‘em, and Side Bet City
When examining the information provided, it becomes evident that Grand Mondial Casino demonstrates a strong performance. It is worth noting that while only online slots and parlour games have a 100% contribution to play-through, other games have a better contribution to play-through in this casino compared to many others in the industry..
Remember the following information: In Grand Mondial Casino, Table Pokers contribute 50% to play-through, whereas in many other casinos, they contribute only 8%. Additionally, Sic Bo, Baccarats, and Craps in many houses do not contribute to play-through at all, but in this casino, Craps and Baccarats have a 10% contribution, while Sic Bo contributes a whopping 50%.
Unlike some online casinos that don’t allow Live Games to contribute to play-through, Grand Mondial Casino has different contributions for its Live Casino games. The only games with a relatively low contribution to play-through in this casino are Roulettes, which typically contribute 8% in many other casinos, but here they have only a 2% contribution. Overall, Grand Mondial Casino offers favorable game contributions to play-through requirements.
Other Bonus Conditions
When considering the redemption of bonuses in an online casino, it’s important to take into account various bonus conditions. One such consideration is the maximum bet caps that apply when using a bonus. It’s ideal to have higher maximum bets allowed, as this enables players to meet play-through requirements more quickly.
For example, Grand Mondial Casino specifies that single bets made while playing through a bonus should not equal or exceed 25% of the bonus value. A percentage-based cap is preferred over a “money cap” as it offers greater flexibility. However, it’s worth noting that Grand Mondial Casino’s 25% cap on single bets is relatively lower compared to many other casinos, which set their cap for single bets at 30% of the bonus amount when playing through a bonus.
Banking Options
In order to participate in real money games at an online casino and have the chance to win casino prizes, you will need to add funds to your casino account by making a deposit. When you have winnings, you will then need to withdraw them from your casino account. Therefore, it is important to choose an online casino that offers a variety of banking options for depositing funds, and a reputable online casino will definitely provide a range of banking options for easy and convenient withdrawals.
Deposits
As mentioned earlier, you’ll have to load your account. For this, you’ll want to find a range of convenient deposit options……………….
Deposit Options
Grand Mondial Casino offers a wide range of deposit options to accommodate different preferences. It accepts deposits from all major credit and debit cards, including Visa, Mastercard, Diners Club, and Maestro, among others.
Additionally, the casino supports various bank transfer services, prepaid vouchers, and popular e-wallet services like Skrill and Neteller. This diverse selection ensures that players can easily find a convenient method to fund their accounts regardless of their location. It’s worth noting, however, that Grand Mondial Casino does not currently support any cryptocurrency options.
Deposit Limits
In order to participate in real money games at Grand Mondial Casino, the minimum deposit required is NZ$10. This amount is considered low and is also a common minimum deposit requirement for many other online casinos.
Withdrawals
It’s important to consider withdrawal options when choosing a reputable online casino. A trustworthy online casino not only lets you win, but also allows you to withdraw your winnings from your casino account. Therefore, it’s crucial to know what withdrawal options are available, what the withdrawal limits are, and how quickly you can expect to receive your payouts.
Withdrawal Options
Grand Mondial Casino offers a variety of withdrawal options, providing flexibility for Kiwis. Withdrawals can be made using credit cards, e-Wallets, Direct Bank Transfer, and Electronic Fund Transfer (EFT)/eChecks. It’s important to note that EFT/eChecks are exclusively available for players in Canada. With this wide range of options, New Zealand players should have no trouble finding a supported banking method to conveniently make their withdrawals. It’s worth mentioning that Grand Mondial Casino does not offer cryptocurrency withdrawal options.
Withdrawal Limits
Casinos typically establish withdrawal limits to manage how often and how much players can withdraw. They impose minimum withdrawal limits to restrict the frequency of withdrawals and maximum withdrawal limits to restrict the amount that can be withdrawn in a single transaction. It’s generally preferable to have lower minimum withdrawal limits to minimize waiting times for withdrawals. Similarly, higher maximum withdrawal limits are preferred to allow swift withdrawals of significant winnings.
For instance, at Grand Mondial Casino, the minimum withdrawal amount for all methods is NZ$50, except for Direct Bank Transfers and Wire Transfers, which have a minimum withdrawal amount of €300. A €50 minimum withdrawal amount is quite common across the online casino industry.
On the other hand, Grand Mondial Casino specifies that players can withdraw up to NZ$4,000 per week. This maximum withdrawal amount is relatively low compared to other casinos, as many in the industry allow withdrawals of up to NZ$5,000 per week.
Payout Speed
When you request a withdrawal, it’s important to choose a legitimate online casino that not only pays promptly but also ensures fast processing of payouts.
For instance, Grand Mondial Casino specifies that when a withdrawal is initiated, the withdrawn funds will be held in pending status for 2 working days. This waiting period allows you the option to reverse the withdrawal and use the funds for continued play if you wish.
After the 2-day pending period, the actual payment processing begins. The duration of processing depends on the chosen payment method:
– Credit and Debit cards: 3 working days
– e-Wallets: 1 – working days
– Direct Bank Transfer: 6 – 10 working days
– Electronic Fund Transfer/ eChecks: 2 – 3 working days
Please keep in mind that for the initial withdrawal, there will be extra verification steps, which will extend the regular payment processing time by 5 – 7 working days. Additionally, a 2-day pending period before the payment processing begins will further delay the receipt of the payout.
Withdrawal Fees
Please make a note of the following information. When considering withdrawals, it’s essential to be aware of the associated fees. While no one enjoys paying fees, if they are necessary, customers prefer them to be minimal. At Grand Mondial Casino, withdrawals are free for all methods except Direct Bank Transfer (DBT). For DBT withdrawals, there is a standard cost of NZ$35. However, for withdrawals exceeding NZ$3,000, the fee increases to NZ$70.
Customer Support Service
When using an online casino, it’s almost inevitable that you’ll need to reach out to customer support at some point. Whether you have questions, need assistance with an issue, or have to submit verification documents, finding reliable customer support is crucial.
Grand Mondial Casino NZ offers various support options, beginning with a comprehensive FAQ page that covers topics such as getting started, login and registration, banking, loyalty program, casino games, and other common inquiries. This self-help resource provides detailed articles that address many player concerns.
In addition to the FAQ, Grand Mondial Casino provides email support and a Live Chat feature. You can directly email the Support Service at support@crhelpdesk.com.To, or access the live chat through the “Contact Us” page on the casino’s website.
The casino claims to offer 24/7 availability, and during a review, the live chat feature proved to be efficient. Upon initiating a chat, we were promptly greeted by Dre, who appeared to be a real human agent despite the initial speed of the response.
After our query was directed to another agent, we received swift and satisfactory assistance. Following the interaction, we were asked to rate our experience, which we happily rated with 5 stars.
Complaints
In our reviews, the “complaints” section is a crucial aspect. This is where we highlight the feedback from real customers of the online casino, providing valuable insights into the legitimacy of the gaming destination. Too many complaints could indicate that the casino is not worth it, while a few complaints might not be a significant concern.
To gather information for this section, we thoroughly examined the top online review platforms that feature real customers’ feedback. Fortunately, Grand Mondial Casino has received an above-average rating on these independent platforms. For instance, at the time of writing this review, it had a rating of 5.7 out of 10 on Askgamblers.
While the ratings were decent, there were several complaints, with one particular issue gaining popularity. Many customers expressed dissatisfaction with the high bonus wagering requirement for the sign-up bonus. For instance, a user named Shammer on Askgamblers mentioned, “The bonus reward that you get when you deposit cash to bet with upon signup of an account with Casino Mondial. Keep in mind, however, that this bonus reward is ‘bait’ to get you registered and to open an account…”
The primary complaint revolved around the excessively high wagering requirement for the sign-up bonus, making it challenging to clear the bonus and withdraw any winnings. It’s worth noting that many of the complaints were from a time when the wagering requirement was 60 times the bonus amount. However, as of this review, Grand Mondial has increased it to 200 times the bonus amount. This change has made it even more difficult for players to meet the wagering requirement and enjoy their winnings.
Conclusion
Grand Mondial Casino, formerly known as Grand Monaco Casino, was initially established by Technology Services Trading Ltd before becoming a part of the esteemed Casino Rewards Group. Throughout these changes, the casino has consistently maintained its reputation as a trustworthy online casino.
The casino holds licenses from reputable regulatory bodies such as the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA). Additionally, it proudly displays the eCOGRA “fair and safe” seal, demonstrating its commitment to providing a secure gaming environment. With 128-bit encryption, Grand Mondial Casino ensures that players’ data remains protected with bank-grade security measures, offering peace of mind to its users.
In terms of fairness, the casino is dedicated to providing a level playing field for its patrons, allowing New Zealanders to enjoy their winnings with confidence. Furthermore, Grand Mondial Casino is known for its reliability in processing payments promptly when players choose to withdraw their winnings.
On the entertainment front, Grand Mondial Casino excels by offering a wide array of games powered by the renowned software provider, Microgaming. With over 500 games featuring captivating graphics, immersive sound effects, and seamless gameplay, the casino caters to diverse gaming preferences, including slots, table games, video poker, scratch cards, and live dealer games, ensuring that every Kiwi can find their favorite game to enjoy.
You can experience the game-play at Grand Mondial Casino by either downloading the casino software or accessing games directly online using a flash-enabled web browser. Additionally, you can enjoy gaming on the go with their support for mobile gaming. Grand Mondial Casino offers a wide-ranging casino gaming entertainment experience, accessible whenever and wherever you are.
In terms of service, Grand Mondial Casino stands out with relatively fewer country restrictions compared to most online casinos, making it available to players from numerous countries worldwide, including New Zealand. The casino also offers an enticing welcome bonus, particularly the first deposit bonus that provides 150 chances to become an instant millionaire. Furthermore, it supports a variety of convenient banking methods, ensuring easy account reloads and hassle-free withdrawal of winnings. Should you need to reach out to customer service, you can expect prompt and helpful responses.
However, there are a few drawbacks to consider. For instance, the exclusive use of Microgaming software means that the overall gaming experience may be somewhat limited. Additionally, after the welcome bonus, Grand Mondial Casino lacks in ongoing bonuses. Moreover, the attractive welcome bonus comes with a high wagering requirement, which may not be appealing to some players.
Grand Mondial Casino
Grand Mondial Casino
Grand Mondial Casino is tailored for all casino enthusiasts. The site through its impeccable customer care, numerous games, user friendly interface, great promotions and numerous banking options makes gambling easy and fun for players.
- Over 15years of experience
- 4 different licenses
- eCOGRA certification
- Multilingual casino
- Over 550 casino games
Overall Rating
Grand Mondial Casino Info
- Casino: Grand Mondial Casino
- Website: http://grandmondial.casino
- Established: 2006
- Support: Email, live chat, phone
- Minimum Deposit: $10
- Deposit Bonus: 150 free spins